/* Support desk layout. */
.inbox { display: grid; grid-template-columns: 224px 340px 1fr 300px; height: 100%; min-height: 0; }
.inbox.no-side { grid-template-columns: 224px 340px 1fr; }
@media (max-width: 1280px) { .inbox { grid-template-columns: 200px 300px 1fr 280px; } }
@media (max-width: 1080px) { .inbox { grid-template-columns: 56px 300px 1fr; } .inbox .side { display: none; } .inbox .navcol .lbl, .inbox .navcol h4, .inbox .navcol .cnt { display: none; } }

/* left navigation column */
.navcol { background: var(--surface); border-inline-end: 1px solid var(--line); overflow: auto; padding: 10px 8px; display: flex; flex-direction: column; gap: 2px; }
.navcol h4 { padding: 12px 10px 4px; display: flex; align-items: center; justify-content: space-between; }
.navcol h4 .iconbtn { width: 22px; height: 22px; }
.navcol .nitem { display: flex; align-items: center; gap: 9px; padding: 7px 10px; border-radius: 9px; font-size: 13px; font-weight: 600; color: var(--text-2); cursor: pointer; width: 100%; text-align: start; }
.navcol .nitem:hover { background: var(--surface-2); }
.navcol .nitem.active { background: var(--brand-50); color: var(--brand-600); }
.navcol .nitem .ic { color: var(--muted); }
.navcol .nitem.active .ic { color: var(--brand-600); }
.navcol .nitem .cnt { margin-inline-start: auto; font-size: 11px; color: var(--muted); font-variant-numeric: tabular-nums; }
.navcol .nitem.active .cnt { color: var(--brand-600); font-weight: 800; }
.navcol .nitem .lbl { flex: 1; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* conversation list */
.clist { background: var(--surface); border-inline-end: 1px solid var(--line); display: flex; flex-direction: column; min-height: 0; }
.clist .ltop { padding: 10px 12px 8px; border-bottom: 1px solid var(--line-2); display: flex; flex-direction: column; gap: 8px; }
.clist .ltop .row h2 { font-size: 15px; }
.clist .items { flex: 1; overflow: auto; }
.ci { display: flex; gap: 10px; padding: 11px 12px; border-bottom: 1px solid var(--line-2); cursor: pointer; position: relative; align-items: flex-start; }
.ci:hover { background: var(--surface-2); }
.ci.active { background: var(--brand-50); }
.ci.unread .ttl { font-weight: 800; }
.ci.unread::before { content: ''; position: absolute; inset-inline-start: 0; top: 10px; bottom: 10px; width: 3px; border-radius: 2px; background: var(--brand); }
.ci .txt { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.ci .ttl { font-size: 13px; }
.ci .prev { font-size: 12px; color: var(--muted); }
.ci .foot { display: flex; align-items: center; gap: 5px; flex-wrap: wrap; margin-top: 2px; }
.ci .sel { width: 16px; height: 16px; accent-color: var(--brand); margin-top: 10px; flex-shrink: 0; }
.ci .time { font-size: 11px; color: var(--faint); white-space: nowrap; }
.ci .pri { width: 8px; height: 8px; border-radius: 50%; }
.ci .pri.urgent { background: var(--rose); } .ci .pri.high { background: var(--amber); }
.bulkbar { position: sticky; bottom: 0; background: var(--brand-900); color: #fff; padding: 8px 12px; display: flex; align-items: center; gap: 8px; font-size: 12px; font-weight: 700; }
.bulkbar .btn { height: 30px; font-size: 12px; background: rgba(255,255,255,.14); box-shadow: none; }

/* conversation pane */
.cpane { display: flex; flex-direction: column; min-width: 0; min-height: 0; background: var(--bg); }
.chead { display: flex; align-items: center; gap: 10px; padding: 10px 16px; background: var(--surface); border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.chead .who { display: flex; flex-direction: column; min-width: 0; }
.chead .who b { font-size: 14px; }
.chead .acts { display: flex; align-items: center; gap: 4px; margin-inline-start: auto; }
.cpane .msgs { flex: 1; overflow: auto; }
.cfoot { background: var(--surface); border-top: 1px solid var(--line); padding: 8px 14px 12px; display: flex; flex-direction: column; gap: 6px; }
.cfoot .modes { display: flex; align-items: center; gap: 8px; }
.cfoot .modes .tabs { border: 0; }
.cfoot .modes .tabs button { padding: 4px 10px; font-size: 12px; }
.cfoot .hint { font-size: 11px; color: var(--faint); margin-inline-start: auto; }
.macro-pop { position: absolute; bottom: 100%; inset-inline-start: 0; inset-inline-end: 0; background: var(--surface); border: 1px solid var(--line); border-radius: 12px; box-shadow: var(--sh-3); max-height: 260px; overflow: auto; z-index: 5; margin-bottom: 6px; }
.macro-pop .item { display: flex; flex-direction: column; gap: 2px; padding: 8px 12px; cursor: pointer; border-bottom: 1px solid var(--line-2); }
.macro-pop .item:hover, .macro-pop .item.active { background: var(--brand-50); }
.macro-pop .item b { font-size: 12.5px; }
.macro-pop .item span { font-size: 11.5px; color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cwrap { position: relative; }
.viewers { display: flex; align-items: center; gap: 6px; font-size: 11px; color: var(--muted); padding: 4px 16px 0; }

/* details panel */
.side { background: var(--surface); border-inline-start: 1px solid var(--line); overflow: auto; }
.side .panel-section h4 { cursor: pointer; }
.side .chips { display: flex; flex-wrap: wrap; gap: 4px; }
.side .tcard { border: 1px solid var(--line-2); border-radius: 10px; padding: 8px 10px; cursor: pointer; display: flex; flex-direction: column; gap: 3px; background: var(--surface-2); }
.side .tcard:hover { border-color: var(--brand-100); }
.side .qlink { display: flex; align-items: center; gap: 8px; font-size: 12.5px; padding: 6px 0; color: var(--brand-600); font-weight: 600; }
.attr-row { display: flex; align-items: center; justify-content: space-between; gap: 8px; font-size: 12.5px; padding: 5px 0; border-bottom: 1px dashed var(--line-2); }
.attr-row:last-child { border-bottom: 0; }
.attr-row .k { color: var(--muted); }
.attr-row select, .attr-row .input { max-width: 150px; }
.attr-row select { border: 1px solid transparent; border-radius: 6px; padding: 2px 4px; background: transparent; font-weight: 600; cursor: pointer; max-width: 160px; }
.attr-row select:hover { border-color: var(--line); background: var(--surface); }

/* tickets page */
.board { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(230px, 1fr); gap: 12px; overflow-x: auto; padding-bottom: 8px; align-items: start; }
.bcol { background: var(--surface-2); border-radius: 14px; padding: 10px; display: flex; flex-direction: column; gap: 8px; min-height: 160px; }
.bcol .bhead { display: flex; align-items: center; justify-content: space-between; font-size: 12.5px; font-weight: 800; color: var(--text-2); padding: 2px 4px; }
.bcol .bhead .cnt { background: var(--surface); border-radius: 999px; padding: 0 8px; font-size: 11px; color: var(--muted); }
.tk { background: var(--surface); border: 1px solid var(--line-2); border-radius: 12px; padding: 10px 12px; display: flex; flex-direction: column; gap: 5px; cursor: pointer; box-shadow: var(--sh-1); }
.tk:hover { border-color: var(--brand-100); box-shadow: var(--sh-2); }
.tk .ttl { font-size: 13px; font-weight: 700; }
.tk .sub { font-size: 11.5px; color: var(--muted); }
.tk .foot { display: flex; align-items: center; justify-content: space-between; gap: 6px; margin-top: 2px; }
.tk.late { border-inline-start: 3px solid var(--rose); }
.tk.urgent .ttl::before { content: '!'; display: inline-flex; width: 16px; height: 16px; border-radius: 50%; background: var(--rose-bg); color: var(--rose); font-size: 11px; align-items: center; justify-content: center; margin-inline-end: 5px; }

/* customers page */
.co-head { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.co-head .avatar.lg { border-radius: 14px; }
.sugg { position: absolute; top: 44px; inset-inline-start: 0; inset-inline-end: 0; background: var(--surface); border: 1px solid var(--line); border-radius: 12px; box-shadow: var(--sh-3); z-index: 20; max-height: 320px; overflow: auto; }
.sugg .item { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 9px 12px; cursor: pointer; font-size: 13px; }
.sugg .item:hover { background: var(--surface-2); }

/* reports */
.rpt-nav { display: flex; gap: 6px; flex-wrap: wrap; }
.rpt-grid { display: grid; grid-template-columns: repeat(12, minmax(0, 1fr)); gap: 14px; }
.rpt-grid .span4 { grid-column: span 4; } .rpt-grid .span6 { grid-column: span 6; } .rpt-grid .span8 { grid-column: span 8; } .rpt-grid .span12 { grid-column: span 12; }
@media (max-width: 1100px) { .rpt-grid .span4, .rpt-grid .span6, .rpt-grid .span8 { grid-column: span 12; } }
.daterange { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.daterange input[type=date] { border: 1px solid var(--line); border-radius: 8px; padding: 5px 8px; background: var(--surface); font-size: 12px; }

/* knowledge */
.kb-layout { display: grid; grid-template-columns: 240px 1fr; gap: 14px; align-items: start; }
@media (max-width: 900px) { .kb-layout { grid-template-columns: 1fr; } }
.kb-editor textarea { min-height: 260px; font-family: var(--font); }

/* automation */
.rule { display: flex; flex-direction: column; gap: 10px; }
.rule .blk { display: flex; align-items: flex-start; gap: 12px; }
.rule .blk .lbl { width: 70px; flex-shrink: 0; font-weight: 800; font-size: 12px; color: var(--muted); padding-top: 9px; text-transform: uppercase; letter-spacing: .04em; }
.rule .blk .box { flex: 1; background: var(--surface-2); border: 1px solid var(--line-2); border-radius: 12px; padding: 10px 12px; display: flex; flex-direction: column; gap: 8px; }
.rule .line { display: grid; grid-template-columns: 1fr 1fr 1fr auto; gap: 8px; align-items: center; }
.rule .connector { width: 2px; height: 14px; background: var(--line); margin-inline-start: 82px; }
.rule-card { display: flex; align-items: center; gap: 12px; }
.rule-card .flow { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; font-size: 12px; color: var(--muted); }
.rule-card .flow .chip { font-size: 11px; }

/* settings */
.settings-layout { display: grid; grid-template-columns: 220px 1fr; gap: 14px; align-items: start; }
@media (max-width: 900px) { .settings-layout { grid-template-columns: 1fr; } }
.settings-layout .menu { display: flex; flex-direction: column; gap: 2px; }
.settings-layout .menu button { display: flex; align-items: center; gap: 9px; padding: 8px 10px; border-radius: 9px; font-size: 13px; font-weight: 600; color: var(--text-2); text-align: start; }
.settings-layout .menu button.active { background: var(--brand-50); color: var(--brand-600); }
.module-row { display: grid; grid-template-columns: 1fr 1fr auto; gap: 8px; align-items: center; }